Hiya, I'm Ellen...

Our Story

I'm from Canada and love to bake soft and chewy cookies. I started baking for friends and family while nursing before an amazing opportunity to bake and sell our cookies for Farro presented itself. Soon we had outgrown our home-based operation and moved into a commercial kitchen my husband built. Now 5 years in, we are expanding into select New World stores throughout Auckland.

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Cookie FAQ's

Our cookies aren't cookie-cutter (pardon the pun)

Since our cookies are handmade there is variation in their size and shape and the content of chocolate, french toast, gingerbread or caramel in each cookie but the taste is still the same - its the yummy goodness that is amazing!

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Not all cookies look equal size wise but they weigh the same (read on)...

Because our cookies are handmade by lovely people and have yummy bits in them - chocolate, french toast or caramel in the dough - they don't all bake the same way or look the same. But rest assured every cookie is weighed to ensure that the tub of cookies you are getting is the weight it says it is. There will also be variation between batches of cookies because they are handmade but they will all roughly weigh the same and have the same yummy ingredients inside.

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Allergens

All of our cookies are made in the same kitchen, so cross-contamination may occur. As a nurse I educate everyone who makes and bakes our cookies about the importance of minimising cross-contamination and every effort is made to do so. All of cookies are made in a facility that handles  egg, wheat, gluten, milk, peanuts, sesame seeds, soy, sulphites, almonds, walnuts, hazelnuts. Our ground almond cookies are made without any gluten flour (just ground almond), however their is a risk of cross-contamination and as I take a cautious approach, I have put a "not suitable for coeliacs" on their packaging.  The vanilla we use is Heilala Vanilla Extract and our Kirkland unsalted butter is Halal. 

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Eat right away! Or store your cookie goodness :)

Let's be honest all cookies taste best the day they are baked or soon after purchasing them. The best way is to store the cookies is to keep them in their packaging in a cool, dry place or pop them in the fridge. Want to keep them a while? Pop them into a freezer bag and place in the freezer for up to 1 month. You can reheat them in the microwave for 10 seconds or add them to ice cream. 

Has the packaging been opened? Once opened, store cookies in an airtight container (by flavour if possible) where they will taste fresh for up to 1 week, or in the freezer for up to 1 month. Is your cookie a bit dry and hard? NO PROBLEM! Dampen a paper towel and wrap it around the cookie. Microwave on high for 15-20 seconds. The cookies will absorb some of the moisture from the paper towel. 

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Have baked cookies that aren't packaged and that you want to stay fresh at room temperature? Stick a slice of bread in the airtight container with them to keep fresh for up to 5 days (as the cookies begin to dry out they will suck the moisture from the bread to keep fresh while the bread becomes stale!). 

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Delivery & Cancellation Policies

Our cookies contain temperature dependent ingredients such as butter and chocolate which can melt in the heat. Delivery has occurred once cookies are physically deposited at the address given to Pt Chev Cookies by the Client. In the event of the customer to whom the cookies are being delivered to is not home to receive the item, our freight company will do their best to leave the item in a secure space, away from pedestrian view, however neither Pt Chev Cookies nor our delivery service NZ Post will take responsibility of the item after it has been delivered to the specified delivery address. We are not liable for the condition of the cookies once delivered due to weather, including rain, or sun and heat when our cookies are particularly susceptible to melting (chocolate and butter). Please ensure there is a protected place for the parcel delivered to be placed.

Neither Pt Chev Cookies nor our couriers are responsible for an incorrect address given and a delivery will not occur until another delivery fee and correct address has been given by the client to Pt Chev Cookies. 
Our delivery service NZ Post will try to successfully deliver all items on the day. If a delivery is unsuccessful (after attempting to contact the client) and requires returning to the post shop, Pt Chev Cookies is not responsible for redelivery fees. If you know you aren't going to be home please leave directions of authority to leave in a safe and secure place for the freight service. 

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Refund Policy

As a family-run business, we take immense pride in the quality of our cookies and want your cookie experience to be exceptional. If you are unhappy with your cookies, or there is an issue with the cookies or packaging, please email us right away at info@ptchevcookies.nz. If there is quality or packaging issue please be sure to include a photograph and the batch number of affected stock so that we can rectify the problem immediately.